What is an AI voice bot and what makes worktual AI voice bot different
Introduction : In today’s fast-paced digital era, customers expect quick, human-like, and accurate responses across any channel, without repeating issues or waiting through endless IVR menus.This is where AI voice bots have emerged as a game changer. Unlike outdated IVR menus, modern voice AI agents can understand natural language, carry contextual conversations, and even complete tasks on their own. For businesses, this means instant support, happier customers, and lower costs. In today’s experience-driven market, an intelligent voice bot is essential. Leading the way is Lola, Worktual’s AI voice bot, transforming customer conversations. What is an AI Voice Bot? An AI voice bot (also known as a voice AI agent or voice chatbot) is an intelligent software system to solve the limitations of traditional phone based customer service. Unlike pre-recorded messages or rigid menus, AI voice bots are capable of: Understand Natural Language: Using advanced Natural Language Processing (NLP) and ...